I collaborate with stakeholders across the Ontario Public Service (OPS) and use research methodologies to ensure that product and services are informed by the needs and experiences of people.
Enterprise UX · Complex workflows · Inclusive design · Service design · Digital transformation ·
Workflow optimization
I help the Ontario Government validate assumptions through evidence-based research and champion good data practices to support informed decision-making and policies.
I specialize in complex systems, enterprise workflows, research, and information-dense experiences.
I integrate UX into strategic planning and define key performance indicators (KPIs) to measure and track success.
I think critically and strategically about creating inclusive experiences for people with diverse abilities and capabilities.
I am a mentor on ADPList. Sharing my experience help me to reflect and learn.
For my Persian-speaking community, I share my UX practices and reflection.