Service and UX Design Specialist
at Ontario's Treasury Board Secretariat (Ontario Public Service)
User Experience Design, Master of Information, from The University of Toronto
Selected Projects
Central Agencies IT Cluster
Role
Lead Service/UX Design Specialist
Goal
Help to make end-to-end government services feel simple, seamless and intuitive
will be updated soon
Land & Resources IT Cluster
Role
Service/UX Designer
Goal
Help to make end-to-end government services feel simple, seamless and intuitive
* Password-protect project
Ontario Digital Service
Role
Experience Design Co-op
Goal
Help to make government online services feel simple, seamless and intuitive
* Password-protect project
Mount Pleasant Village (MPV) Business Improvement Areas (BIA)
Role
User Researcher, UX Designer and Service Designer
Goal
Journey Mapping MPV website’s visitors to identify and design a better user experience (Capstone project)
The Diabetes App (TDA)
Role
User Research, UX Design, UI (Visual) design Co-op
Goal
To improve UX workflow and enhance the user experience
* Password-protect project
LifeJourney- Telus Health
Role
Service Designer
Goal
A case study that my team and I tried to answer question:
How might we integrate other channels into the current experience so that patients receive continuity of care?
* Will be updated
Designed and Prototyped a Website
To improve students access to Student Life services and resources at the University of Toronto
Role
User Researcher, UX Designer, UI (Visual) designer
Goal
Access for Every Student
Whole Student Development
Designed and Prototyped a Mobile App
To promote reusing initiatives, because recycling alone is not sufficient to deal with our current environmental problems
Role
User Researcher, UX Designer, UI (Visual) designer
Goal
Promote and encourage more people to participate in reusing and reducing initiatives
Articulated Glenbow’s Information Architecture (IA)
To follow users’ mental models and improve the usability of the website
Role
User Researcher, Content Designer
Goal
Improve IA of the Glenbow website
Increase users access to book online tickets
My curiosity and passion motivated me to contribute to different projects and working with excellent teams
Featured Blog Posts
"Design is not just what it looks like and feels like. Design is how it works."
Get in touch
I have eight years of experience with probing customers' needs and pain points to offer an efficient and effective solution to solve their problems. I am passionate about empathizing, and analyzing people's feelings, thoughts and doing to solve their problems. To do that, I use my analytical and interpersonal skills.
Let me know if you want to understand your customers in-depth and put yourself into their shoes to offer them the best available solution in the market.
If you have any accessibility requirements, please send me an email